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Call Center – Alcatel-Lucent

16 Nov, 2023

Integrated call center and Alcatel-Lucent benefits

Alcatel-Lucent S.A. is a French-American global telecommunications company headquartered in Boulogne-Billancourt, France. It was formed in 2006 through the merger of France-based Alcatel and US-based Lucent, the latter a successor to AT&T’s Western Electric and Bell Labs.
Telecommunication is a necessary element to establish customer relations. The role of the call center is becoming increasingly important as it handles an increasing number of calls in a short span of time. The right automation of your call center, the ability of agents to effectively handle customer requests and the quality of the call center – in the field of service are strategically important.
Alcatel-Lucent Enterprise connects everything in the digital age with networking, communications and cloud solutions to make your business even more successful.

Features

ACD
Improving and increasing the number of incoming and outgoing calls
(ACD is Automatic Incoming Call Distribution. It is a telephone system that automatically receives incoming calls and distributes them to an available operator)
Operator’s assistant
A built-in robot that helps the operator manage the work process efficiently. Distribute incoming and outgoing calls so that the quality of service remains at the highest level
Monitoring
Monitor operators and calls in real time.
An easy way to add a third party to a call. This feature will help you improve your workflow and customer communication every day. Through the information provided by the functionality, you will control the internal processes.
(QOS)
QOS – quality of servise
This is a feature of routers and switches that prioritizes the call so that more important users do not have to wait for a long time.
Smart Call Routing (SCR)
SCR – Silicon Controlled Rectifier. It is a four layer solid state current control device.
SCRs are mainly used in electronic devices that require high voltage and power control.

Users Ratings

Is Alcatel-Lucent a good company to work for?
The overall rating of Alcatel-Lucent is 3.8 out of 5 points. Based on more than 2,711 anonymous employee reviews, 74% of employees would recommend Alcatel-Lucent to a friend, and 32% have positive reviews of the business.
what users are saying?
Based on Unified Communications (UC) and verified reviews from real users worldwide. Alcatel-Lucent Enterprise has a 4.6 star rating with 23 reviews.
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