What are the Benefits of Implementing a Yeastar Call Center System?

With the functionality of IVR or a voice assistant, you can quickly, easily, and without expending human resources, provide customers with the latest information about the company’s planned works, ordered items, news, and discounts.

The program allows you to record and monitor conversations, enabling you to archive discussions, outcomes, and more. You can review the number of recorded conversations and connect with those who have already attempted communication. However, high call volume control may not allow you to obtain the desired information.

With the assistance of this feature, you can assign a queue number to the customer and efficiently direct them to an available operator at that moment, thereby enhancing the quality of your service.

One of the development-oriented functionalities of Yeastar call center is the evaluation system. After each call, customers have the opportunity to assess your service and their interaction with the operator.

If your offices are located in different territories, with the Yeastar call center system, branches can easily be unified under one number.”

Leverage the power of statistics and reports to enhance your daily workflow and optimize your customer communication. This insightful functionality empowers you to gain control over your internal processes, making data-driven decisions to improve your operations.

Operator Management System

Our operator management system is a robust tool designed for monitoring live calls. It offers key advantages, including:

• Real-time monitoring of operator service quality.
• Live call observation for immediate insights.
• The ability to listen to operator conversations during calls, ensuring quality service.