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Contact Center – Genesys

16 Nov, 2023

  • Growth in digital sales
    Artificial intelligence (AI) helps customers with the right resource and action at the right time
  • Increase in agent productivity
    Arm your agents with Genesys tools and skills to deliver the best service possible
  • Return the money spent (ROI) in 3 months
    Follow months not years

What is Genesys and how does it help you?

Genesys is an American software company that provides customer experience and call center technology to medium and large businesses. The company offers both cloud-based and hybrid cloud software solutions that drive seamless communication across digital and voice channels, connecting with customers via phone, chat, messaging or social media—all through one powerful application.

Contact Center Software

Inbound and Outbound Call Center (ACD)
When customers contact your company, they expect the same quality experience regardless of how they engage with your inbound call center—via voice, chat, web messaging, or other channels. A great experience leads to increased customer loyalty, while poor service leads to lost sales and customer churn. When customers are immediately referred to the best agent, they are more likely to continue working with you.
Voice services
  • With Genesys, you can choose to use your existing telecommunications service provider’s service—or Genesys’ bundled cloud-based phone service.
  • Use regional telephone providers for areas not adequately covered by existing services. 
  • Do not compromise on quality and reliability
    Poor voice quality and dropped calls continue to be a customer experience nightmare. Genesys’ Bring Your Own Carrier (BYOC) and SIP trunking services deliver crystal-clear voice calls, provide flexibility and give you complete freedom to choose your provider.
Talk to customers anywhere, anytimemeetings and conferences
With the simple and convenient functionality of Genesys, your team works in one space using any device. Video, screen and app sharing, and team chat will bring everyone into one virtual room.
E-mail
With Genenesys contact center software, you can use email as an important communication method and improve response times across all channels.
Genesys software uses the same routing engine for email messages as it does for voice and other digital interactions. This means you can generate an email route based on skills, language requirements, preferences, availability.
Messages
Use familiar mobile channels to reach customers when they want.
WEB messages
24/7 !
24/7! Use live chat to answer questions and provide timely product information to customers.
Social media
Use popular social media to communicate with your customers, easily earn their trust and sympathy.
AI
With the help of AI BOTS, provide the user with information about the product of interest to him as soon as the corresponding interest appears.
Chatbots
Program the bot to answer common user questions. According to the user’s request, you can smoothly switch to the desired operator.
Analytics
Analytics functionality allows you to study customer behaviors and needs, on the basis of which you can easily improve the quality of your service, develop sales, and moreover, create new products whose potential customers you already know.
Inbound and Outbound Call Center (ACD)
When customers contact your company, they expect the same quality experience regardless of how they engage with your inbound call center—via voice, chat, web messaging, or other channels. A great experience leads to increased customer loyalty, while poor service leads to lost sales and customer churn. When customers are immediately referred to the best agent, they are more likely to continue working with you.
Voice services
  • With Genesys, you can choose to use your existing telecommunications service provider’s service—or Genesys’ bundled cloud-based phone service.
  • Use regional telephone providers for areas not adequately covered by existing services. 
  • Do not compromise on quality and reliability
    Poor voice quality and dropped calls continue to be a customer experience nightmare. Genesys’ Bring Your Own Carrier (BYOC) and SIP trunking services deliver crystal-clear voice calls, provide flexibility and give you complete freedom to choose your provider.
Talk to customers anywhere, anytimemeetings and conferences
With the simple and convenient functionality of Genesys, your team works in one space using any device. Video, screen and app sharing, and team chat will bring everyone into one virtual room.
E-mail
With Genenesys contact center software, you can use email as an important communication method and improve response times across all channels.
Genesys software uses the same routing engine for email messages as it does for voice and other digital interactions. This means you can generate an email route based on skills, language requirements, preferences, availability.
Messages
Use familiar mobile channels to reach customers when they want.
WEB messages
24/7 !
24/7! Use live chat to answer questions and provide timely product information to customers.
Social media
Use popular social media to communicate with your customers, easily earn their trust and sympathy.
AI
With the help of AI BOTS, provide the user with information about the product of interest to him as soon as the corresponding interest appears.
Chatbots
Program the bot to answer common user questions. According to the user’s request, you can smoothly switch to the desired operator.
Analytics
Analytics functionality allows you to study customer behaviors and needs, on the basis of which you can easily improve the quality of your service, develop sales, and moreover, create new products whose potential customers you already know.

Genesys's Partners:

Genesys is ready to cooperate with large, medium and small businesses and offers solutions tailored to each of them.
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