Inbound and Outbound Call Center (ACD)

When customers contact your company, they expect the same quality experience regardless of how they engage with your inbound call center—via voice, chat, web messaging, or other channels. A great experience leads to increased customer loyalty, while poor service leads to lost sales and customer churn. When customers are immediately referred to the best agent, they are more likely to continue working with you.

Voice services

• With Genesys, you can choose to use your existing telecommunications service provider’s service—or Genesys’ bundled cloud-based phone service.

• Use regional telephone providers for areas not adequately covered by existing services. 

• Do not compromise on quality and reliability
  Poor voice quality and dropped calls continue to be a customer experience nightmare. Genesys’ Bring Your Own Carrier (BYOC) and SIP trunking services deliver crystal-clear voice calls, provide flexibility and give you complete freedom to choose your provider.

Talk to customers anywhere, anytimemeetings and conferences

With the simple and convenient functionality of Genesys, your team works in one space using any device. Video, screen and app sharing, and team chat will bring everyone into one virtual room.

E-mail

With Genenesys contact center software, you can use email as an important communication method and improve response times across all channels.
Genesys software uses the same routing engine for email messages as it does for voice and other digital interactions. This means you can generate an email route based on skills, language requirements, preferences, availability.

Messages

Use familiar mobile channels to reach customers when they want.

WEB messages

24/7 !
24/7! Use live chat to answer questions and provide timely product information to customers.

Social media

Use popular social media to communicate with your customers, easily earn their trust and sympathy.

AI

With the help of AI BOTS, provide the user with information about the product of interest to him as soon as the corresponding interest appears.

Chatbots

Program the bot to answer common user questions. According to the user’s request, you can smoothly switch to the desired operator.

Analytics

Analytics functionality allows you to study customer behaviors and needs, on the basis of which you can easily improve the quality of your service, develop sales, and moreover, create new products whose potential customers you already know.