Genesys VS Cisco Systems

27 Jun, 2024

What do Gartner peer insights say about Genesys and Cisco Systems?

Based on verified user reviews. Cisco systems has a 4.3 star rating based on 64 reviews, and Genesys also has a 4.3 star rating, although it has collected these stars based on 100 reviews.

Let's look at the brands together

Genesys: The main goal of the company is to eliminate bad customer experience in the field of service. The world-class organization works with large, small and medium-sized companies and offers customized solutions for both businesses and their customers. Cisco Systems: In 2002, Cisco was only doing network and data management, but over time the company has evolved and today Cisco is one of the undisputed leaders in the world of communications.

Which company offers more/better features when choosing their software?

Comparing each company remains an active issue over the years, however, both providers are improving over time and trying to adapt as much as possible to customer needs. If we talk about the functionality of Cisco Systems and Genesys, we will find it difficult to find special differences, because the constantly updated programs do not give up the competition. Cisco System and Genesys serve any type of business and are international-level companies. That is why the difference found between them will be individual from the customer’s side. A small difference in the functions of the programs they provide: Genesys: Data import/export, basic reports, online customer support. Cisco: VoIP.

Genesys - contact center

Genesys is an American software company that provides customer experience and call center technology to small, medium and large businesses. The company offers both cloud-based and hybrid cloud software solutions that drive seamless communication across digital and voice channels, connecting with customers via phone, chat, messaging or social media – all through one powerful application.

Cisco Systems - contact center

Cisco offers software platforms for the contact center. These options come with flexible scaling, fast provisioning, and minimal support costs so organizations have everything they need for customer happiness.

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